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6 digit code required to login, is sent to an email address I can no longer access
Hello,
I haven't login my dropbox account (not this account asking the question, but the other account) for a long time, and when I try to login it requires the 6-digits code sent to my email address, however, my email address has expired, because I left my previous institute. So my situation can be summarized in the following:
1. email address linked to the account is not accessible, by no chance it can be recovered.
2. I have no device with the account login
3. I have the password for my dropbox account
What can I do to recover my account?
BTW, I am still paying for the professional plan!!
Without access to the email address or a device logged in there is no way to recover it. All you can do is contact support and ask them to stop future payments.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums , and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
30 Replies
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How i can remove this safety requirements? I block one account and need to safe from block second acount.
I pay you to keep my files, not block them for some safety politics i know when its to late.
I check everything in settings and there is no such information.
I change laptop and have trouble with new login in.
I change devices often and in future i sure i will block also my second account.
I planed to keep here my files in long term but I can't trust you if you add additional standards that i can't fulfill. And my data is blocked.
Can i have refund for all months i pay you for collecting my data and now i can't access them?
Hopefully first account didn't have important data but i will be moving my second account if i cant turn off this excessive requirements. All money i invest in this solution was wrong idea.- Hi i need help getting into my account as I've changed my handset so it's trying to send a verification code to an email i don't have access to anymore so i need an email address to speak to an advisor please
- Mark
Super User II
You probably wont be able to get in I'm afraid: https://help.dropbox.com/account-access/lost-email-access
For support you can log tickets at www.dropbox.com/support. Make sure you are NOT signed in, even to these forums (incognito works well).
I signed Out of my Dropbox account but can't log back in because the e mail to which the verification code is sent is no longer valid. Can anyone please. help
- Megan
Dropbox Community Moderator
Hey JTHomestyle, I hope you're doing well!
If I understand correctly, you're don't have access to the email address of your Dropbox account, in order to receive the 6 digit code, and sign in to your account.
I moved your post to this thread with more info on this issue.
Can you check the solution here by Samantha, to see if that helps?
Keep me posted!
- I log in on apple ipad without 6 digit verification code. Apparently they have some agreement with apple to lover securities or more likely they don’t control it well.
Again… I didn’t know about this security code but they force it without informing. Personally I prefer use second factor authentication app generated code or usb key.
I successfully get photos only because I have access to expensive apple iPad. - Hi my dear
Icant login and icant receve code by email - Megan
Hey adel2237, thanks for reaching out to us.
From what I gathered from your post, you're trying to login to your Dropbox account, but cannot receive the 6-digit code, is that right?
Do you have access to said email address? I've moved your post to a thread dealing with the same issue.
Can you take a look at the solution Samantha posted here, to see if that helps?
Keep me posted!
