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Glenncjblack's avatar
Glenncjblack
New member | Level 2
3 hours ago

6-digit security code authentication loop on Samsung S8 browser

On Sambung S8 phone, Samsung browser, tried to log in to Dropbox free, basic account using email address & password.  Two factor authentication sent me email with 6 digit authentication code.  Opened...
account access
Android
Mobile
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hi there, Glenncjblack​, thanks for joining our Community.

The 6-digit code is actually different to the two-factor authentication; it's basically just a layer of protection to ensure that it's really you trying to sign in, and it's triggered when you try to sign in from an unknown device or location.

I do get that it's annoying to get stuck in this loop, though, so let's see what we can do.

Can you try signing in to your account, this time from a different browser and let me know if you're facing the same issue?

Thanks in advance!

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