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Curious-CT's avatar
Curious-CT
New member | Level 2
2 years ago

A one-time code is sent to my old email address, when trying to log in

Hi there,

I no longer have access to my old email. I can remember the Dropbox password, but when I login, I receive a message; "

Additional authentication is required
We sent a code to myusername@mydomain and any devices you’ve linked to this account. Enter the code to continue. "
It appears to be a multifactor authentication method. However, as I do not have access to this email address, I cannot get the code.
How can I change my email address to a new address and recover my files?
Thanks for your help
C
 
account access
security

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