You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Serhii Fil
2 years agoNew member | Level 2
Account deleted due to inactivity?
Hello, the problem is that I had an account that I hadn't logged into for a long time, when I decided to log in, I didn't remember the password, then I wanted to change the password, but I didn't receive a letter about resetting the password. After that, I tried to register again and it worked, is there any other way to restore the old data that was on this account, because it turns out that my account was deleted?
- RichSuper User II
Serhii Fil wrote:
After that, I tried to register again and it worked, is there any other way to restore the old data that was on this account, because it turns out that my account was deleted?Unfortunately, no. Once an account has been deleted, it's not possible to recover the account or the files it contained. Accounts that remain idle for more than a year are deleted due to inactivity.
- welezNew member | Level 2
Hi, I was going to log in to my old dropbox account that contains every photo from I was 18 - 25 and it's like that account doesn't exist. I haven't logged on to it for years, thinking it was safe there (not smart, I know). I realized now that dropbox deletes old accounts, so now my last hope is to ask if there is ANY way that one can get back a deleted account and the photos in it? God I feel like I need to cry.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!