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Account deleted due to inactivity?
Hello, the problem is that I had an account that I hadn't logged into for a long time, when I decided to log in, I didn't remember the password, then I wanted to change the password, but I didn't receive a letter about resetting the password. After that, I tried to register again and it worked, is there any other way to restore the old data that was on this account, because it turns out that my account was deleted?
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- Rich
Super User II
Serhii Fil wrote:
After that, I tried to register again and it worked, is there any other way to restore the old data that was on this account, because it turns out that my account was deleted?Unfortunately, no. Once an account has been deleted, it's not possible to recover the account or the files it contained. Accounts that remain idle for more than a year are deleted due to inactivity.
Hi, I was going to log in to my old dropbox account that contains every photo from I was 18 - 25 and it's like that account doesn't exist. I haven't logged on to it for years, thinking it was safe there (not smart, I know). I realized now that dropbox deletes old accounts, so now my last hope is to ask if there is ANY way that one can get back a deleted account and the photos in it? God I feel like I need to cry.
- Hannah
Dropbox Community Moderator
Sorry to hear about this, welez.
Indeed, after a year of inactivity, Dropbox will delete an account, per our Terms of Service.
I'm afraid that once the account is disabled, it can no longer be restored.
I hope this clarifies, but let me know if you need anything else.
