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Manish98's avatar
Manish98
New member | Level 2
3 years ago

Account Disabled no warnings

When I tried to login recently I found out that myAccount has been disabled. I am no more able to login and get back my data. There was professional and sensitive data in my account without that I am...
account access
Permissions
security
Manish98's avatar
Manish98
New member | Level 2
3 years ago

My account was professional account it was on trial for one month and billing date is 23rd of this month. I didn’t received sny notification as well as no response from dropbox regarding my account disable.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Manish98!

 

Did you log a ticket with our support team about this? If yes, please send us your ticket number here. 

 

Otherwise, follow these steps to open a ticket: 

 

  1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
  2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
  3. Scroll down the page to “Submit a Help Request”.
  4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
  5. You will then receive a confirmation email that will have a ticket number. 
  6. Once you have a confirmation email with a ticket number, let us know that number here.

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