Account inactive for years but still received 6-digit code when I tried to sign in

My Dropbox account has been active and my computer stayed signed in, but my computer recently died.   When I got new computer, I had to resign to Dropbox, which I did, but it asks for the 6 digit code it is sending to my "old" email address, that I signed into dropbox with over 10 years ago.   That email address has not been used or been accessible for at least 7 years.    

Doesn't dropbox have my phone number that it can send a code to??    PLEASE, I must get access to my documents that I have saved in Dropbox.  

I know my user name and password, but I can't access that 6 digit code it is sending to my old email

---

kwatkins08 wrote:

Doesn't dropbox have my phone number that it can send a code to??    PLEASE, I must get access to my documents that I have saved in Dropbox.  

I know my user name and password, but I can't access that 6 digit code it is sending to my old email

---

No, they don't. If you had another active device already signed in to the account you could receive the code there. If you don't, then the only option is to have access to the email address associated with your account. Without access to the email, there's no way to sign in to your account if it's asking for a one-time security code.

Your best option is to try getting the old email address reactivated. so you can receive the code.

Thank You.   It seems nearly impossible to get someone at Comcast that is human and not computer that might be able to help me. 

Hi kwatkins08!

If you’ve had no luck with your ESP so far, feel free to log a ticket with our support team instead by following the steps below. Perhaps, they’ll be able to do something on their end. 

1. Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
2. Go to this page https://www.dropbox.com/support/sign-in-issues, and click on the “Can’t sign in?” option.
3. Scroll down the page to “Submit a Help Request”.
4. Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
5. You will then receive a confirmation email that will have a ticket number. 

After that, please send me your ticket number here.

Thanks, Nancy.   I've been unable to get any competent help from my ESP (Comcast).    I have tried to follow your instructions, but some of the prompts you have listed for me don't seem to be there.   I have sent a message with all my info and described my problem, but I'm not sure if it went to the support team where it needs to go.    If I don't get the confirmation email, I will try to send info again. 

Thanks, Kathy

Hey kwatkins08, sorry to jump in here, but I just wanted to mention that if you reached out to our support team through this form, you should have received an email with a ticket number from our system. In  that case, you can share it with us here so that we can look it up too. 

If you haven't received this yet though, let us know here and we'll reach out via email from our end. 

I have not received the email you mentioned.  I feel like I'm just going in circles when I look up the sites looking for what describes my problem.  

I have talked to a person at Comcast twice now and they both tell me my old email no longer exists. [personal information removed per the Community's Guidelines] Evidently they are unable to revive it.     My only hope to get the data I have saved on Dropbox is if you can help me without sending the 6 digit code to the "dead" email.  

thank you for your help

To Walter and Nancy,

You have both reached out to me about my problem of not being able to access my Dropbox and I have attempted to do what each of you have asked me to do, but I have not received the email with the "ticket number" that you have both referred to.  Walter said , if i did not receive this , he would reach out to me by email, but this has still not happened.  

My problems started when my computer "died" and I had to get a new computer.   The new computer requires me to sign into Dropbox which I never had to do with my old one.  (I just clicked on the icon and there were my files).

I can sign in, but I am told that a 6 digit code is sent to my old email that has been inactive for many years.   Comcast has told me that email account is gone and offers no solutions to get it back.   You are my only hope to get access to my DropBox.   The spreadsheets for all expenses for my 2 rental properties is saved there.  I desperately need access to these documents.   

Please help me get access to my account!

Hi again, Kathy!

In this case, is it OK if we log a ticket for you and send it over to the email address that’s linked to your forum profile here? Do you currently have access to it?

Yes !  Please use the email that is listed now!  Thank you