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mas12509's avatar
mas12509
Helpful | Level 6
9 months ago

Almost impossible to login due to "games" captcha

Hi everyone! I have a problem I hope you can help me resolve. I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app o...
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mas12509's avatar
mas12509
Helpful | Level 6
9 months ago

Hi! The computers in my company are not on a network, we use single computers like we are at home, we are a very small reality.

The audio challenge is very impractical to try at work - I"ll let you know if and when I can, but sounds to me a bit like closing a gap in your car wheel with chewing gum. The problem is not "I can get the challenge to work ", is that the challenges shouldn't be there in first place. No offense, but I'm not looking for a workaround.

In the meanwhile, I tried a private session access from Firefox on my Android phone, and it worked fine without asking me anything but password and sms code. The computers at work are Windows 11, and I have successfully logged on them in private sessions before.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for taking the time to share your thoughts on this with us mas12509 

I've logged your feedback in our system and please let us know of any updates, when you get the chance. 

  • mas12509's avatar
    mas12509
    Helpful | Level 6
    9 months ago

    Hi! I'm sorry if I'm being abrasive on this, but generally workaround are a way to "you do the workaround, we will resolve the problem sooner or later", and that "later" never comes.

    I've tried the audio option - it asks to choise which song has a change of instrument in there. 10 sets of 3 songs, and not being a musician I have  to imput a random number and hope for the best, because I have no idea

    Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must? It will keep accounts secure from bots at the same way, and we will be free to access our accounts quickly as we are supposed to.

    • shapeshifter1977's avatar
      shapeshifter1977
      New member | Level 2
      9 months ago

      I have the same problem here! No matter if visual or audio captcha it simply does not work!!! I haven't been able to log into my account for days and I'm still paying for it!!!

      Simply agree with mas12509!

       "Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must."

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