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mas12509's avatar
mas12509
Helpful | Level 6
8 months ago

Almost impossible to login due to "games" captcha

Hi everyone! I have a problem I hope you can help me resolve. I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app o...
account access
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tinem's avatar
tinem
Helpful | Level 6
4 months ago

Agree.

I have used hours to get into Dropbox and impossible to solve this puzzle. Remove it or else you will lose a lot of customers.

It's also impossible to figure out emailaddress to support?

Yesterday i tried to find this community but again this stupid puzzles so gave up.

Today i succeded getting in here but it can't be right that we can't get help from the people behind Dropbox and have to find the help in this forum? :-(

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Hey tinem, thanks for the nudge here.

I wanted to let you know that your feedback is passed along to our team, like the feedback every user has given on this thread.

Regarding support, I wanted to clarify that your options depend on your plan.

You can see the available support options for your own plan on this page and you can see which support options are available to which plan here.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!