Hi everyone! I have a problem I hope you can help me resolve. I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active. Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that. How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.

Hi! I'm sorry if I'm being abrasive on this, but generally workaround are a way to "you do the workaround, we will resolve the problem sooner or later", and that "later" never comes.I've tried the audio option - it asks to choise which song has a change of instrument in there. 10 sets of 3 songs, and not being a musician I have to imput a random number and hope for the best, because I have no ideaInstead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must? It will keep accounts secure from bots at the same way, and we will be free to access our accounts quickly as we are supposed to.

Same issue here. Completed 10 of these annoying captchas, it said I was human, then it said there was a problem and restarted. Team members having same issue. This was on a different account than the one I am signed into now, since the other account won't let me sign in! I have MFA enabled on my account, there is no reason I should be completing 10 captchas to sign in. Especially ones that don't work.And no, signing in successfully in a different browser is not a "solution," as it's been marked in other threads. We pay for Dropbox, not "Dropbox via Chrome." I don't expect it to work perfectly in every single browser the world has to offer, but Firefox? Edge? These are some of the most widely-used browsers out there. A colleague experiencing the same issue tried logging in via Chrome, it had him complete ONE of these captchas and instantly let him in. Clear favourite...

I have the same problem here! No matter if visual or audio captcha it simply does not work!!! I haven't been able to log into my account for days and I'm still paying for it!!!Simply agree with mas12509! "Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must."

I thought I would try the game once more. I got all six tests correct with the person in the correct seat, yet I was told that I had failed.how long can it take for a Dropbox to either get this right or abandon these stupid tests. I am now looking to move to a different site.After so many complaints why had Dropbox done NOTHING to resolve the issue?

Hi! The computers in my company are not on a network, we use single computers like we are at home, we are a very small reality.The audio challenge is very impractical to try at work - I"ll let you know if and when I can, but sounds to me a bit like closing a gap in your car wheel with chewing gum. The problem is not "I can get the challenge to work ", is that the challenges shouldn't be there in first place. No offense, but I'm not looking for a workaround.In the meanwhile, I tried a private session access from Firefox on my Android phone, and it worked fine without asking me anything but password and sms code. The computers at work are Windows 11, and I have successfully logged on them in private sessions before.

Almost impossible to login due to "games" captcha

32 Replies

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Nancy
Dropbox Community Moderator
9 months ago
Hey jmsgrime! If you’re part of a Dropbox team, can you please have your admin ensure that dropbox-api.arkoselabs.com is in the list of approved domains (as mentioned here)?

Other than that, can you please try the audio challenge instead and let me know if you’re still having trouble logging in to your account?
Nancy
Dropbox Community Moderator
9 months ago
Hi from me as well, mas12509! If you haven’t already, can you please try the audio challenge next and let me know if you can sign in to your Dropbox account successfully after that?

I’d also like to know if you’re part of a work-administered network, or not.
mas12509
Helpful | Level 6
9 months ago
Just tried on Chrome, same issue. Doesn't look like a browser problem, at least for me
jmsgrime
Helpful | Level 6
9 months ago
Same issue here.
Completed 10 of these annoying captchas, it said I was human, then it said there was a problem and restarted. Team members having same issue. This was on a different account than the one I am signed into now, since the other account won't let me sign in!
I have MFA enabled on my account, there is no reason I should be completing 10 captchas to sign in. Especially ones that don't work.
And no, signing in successfully in a different browser is not a "solution," as it's been marked in other threads. We pay for Dropbox, not "Dropbox via Chrome." I don't expect it to work perfectly in every single browser the world has to offer, but Firefox? Edge? These are some of the most widely-used browsers out there. A colleague experiencing the same issue tried logging in via Chrome, it had him complete ONE of these captchas and instantly let him in. Clear favourite...
mas12509
Helpful | Level 6
9 months ago
Thank you for replying,
I get the same results in Private Browsing on Firefox, or in Inprivate Edge session. It basically asks me to resolve some sort of puzzle between me inserting the password login and Dropnbox sending the sms code on my phone. The first image is the "protect your account", "resolve this puzzle, so we know you're human" thing (I'm in Italy), the second one the actual puzzle. It asks to match three to ten images - the one in second screenshot is a 10-match thing and at every new slide it moves the person position and the chairs angulation. It's basically a nightmare.
I haven't tried to reset my password, because I have changed it a few days ago when I have abilitated the two-factor authentication.
Any suggestion is appreciated - if it keeps doing this, I'm going to have to stop using Dropbox interely.
Hannah
Dropbox Community Moderator
9 months ago
Sorry to hear that, mas12509.

Have you tried a different browser, to see if you get the same behavior?

Also, does it help if you reset your password?

If you could send us a screenshot of what you're referring to, while hiding your personal info, would be really helpful as well.

Thanks.