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mas12509's avatar
mas12509
Helpful | Level 6
8 months ago

Almost impossible to login due to "games" captcha

Hi everyone! I have a problem I hope you can help me resolve. I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app o...
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mas12509's avatar
mas12509
Helpful | Level 6
8 months ago

Thank you for replying,

I get the same results in Private Browsing on Firefox, or in Inprivate Edge session.  It basically asks me to resolve some sort of puzzle between me inserting the password login and Dropnbox sending the sms code on my phone.  The first image is the "protect your account", "resolve this puzzle, so we know you're human" thing (I'm in Italy), the second one the actual puzzle. It asks to match three to ten images - the one in second screenshot is a 10-match thing and at every new slide it moves the person position and the chairs angulation. It's basically a nightmare.

I haven't tried to reset my password, because I have changed it a few days ago when I have abilitated the two-factor authentication.

Any suggestion is appreciated - if it keeps doing this, I'm going to have to stop using Dropbox interely.

 

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