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Forum Discussion

toyosolanky's avatar
toyosolanky
New member | Level 2
9 months ago

Can I disable two-factor authentication to access my account?

I need access to my account tied to [removed per the Dropbox Community Guidelines]  is there a way to remove the 2 factor authentication? I need to get access to my files on there 
account access
security
two factor authentication
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey toyosolanky, thanks for posting your question today.

I'm afraid that without access to the account, you won't be able to turn off the two-factor authentication.

Do you have access to your backup codes? If so, see how to use them to regain access to your account here.

I hope this helps and if you have any questions, let us know.

toyosolanky's avatar
toyosolanky
New member | Level 2
9 months ago

Hello Hannah,

I don't have access to my backup codes unfortunately :( 

So how can i gain access to it?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    9 months ago
    toyosolanky wrote:

    I don't have access to my backup codes unfortunately :( So how can i gain access to it?

    If you don't have access to the authentication device, and you don't have the backup codes, there's no way to gain access to the account.

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