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sebunk's avatar
sebunk
New member | Level 2
2 years ago
Solved

Can I restore an account that was deleted?

Hello Dropbox Community!   This is my first time using the forum. Nice to meet y'all! I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
account access
Create or delete account
security
  • sebunk's avatar
    sebunk
    2 years ago

    The Dropbox support team managed to find a solution and sorted the issue!

    I'm happy that I got my files back! Thank you everyone!

sebunk's avatar
sebunk
New member | Level 2
2 years ago

Just explain to me how it's humanly possible to delete someone's account and files because he pressed cancel plan? How is that possible to sound normal to anyone from Dropbox management?

Ranchen's avatar
Ranchen
Icon for Dropbox Product Manager rankDropbox Product Manager
2 years ago

Hi sebunk I'm a product manager at Dropbox and I will escalate this within Dropbox. I'll get back to you as soon as possible!

  • sebunk's avatar
    sebunk
    New member | Level 2
    2 years ago

    The Dropbox support team managed to find a solution and sorted the issue!

    I'm happy that I got my files back! Thank you everyone!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to hear that, sebunk!

     

    If you need anything else, just give us a shout.

     

    Have a great weekend!

  • Nicolienkool's avatar
    Nicolienkool
    New member | Level 2
    2 years ago

    How! I am crying mu eyes out, all my work is in that deleted box!

  • Nicolienkool's avatar
    Nicolienkool
    New member | Level 2
    2 years ago

    Hye Hannah, can you please help me with the same issue?  I have a subscription for a year, then yesterday I added en trial for business just to check it out and decide it was not for me, I wanted to cancel that trial, only to find out that my whole former account is gone, in that account I have my life, I am a filmmaker, every raw material is in that account, my photos' my work, my family, everything, I have had the worst night of my life and I am begging you, please recover my account that was not deleted by me on purpose because my whole work will be ruined. PLEASE HELP

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Nicolienkool - sorry to hear about this.

     

    Would it be OK if we sent you an email to have a further look internally? 

  • KamillaV's avatar
    KamillaV
    Explorer | Level 3
    2 years ago
    Ranchen, I’m having a similar issue can you assist with my account please
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    KamillaV wrote:
    Ranchen, I’m having a similar issue can you assist with my account please

    As you explained on this thread you missed the emails telling you the account was to be removed I am afraid there is no way to recover that account and data. Dropbox immediately removes it from their servers upon deletion. 

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