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Can I restore an account that was deleted?
Hello Dropbox Community!
This is my first time using the forum. Nice to meet y'all!
I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
The Dropbox support team managed to find a solution and sorted the issue!
I'm happy that I got my files back! Thank you everyone!
Just explain to me how it's humanly possible to delete someone's account and files because he pressed cancel plan? How is that possible to sound normal to anyone from Dropbox management?
Ranchen
Dropbox Product Manager
Dropbox Product ManagerHi sebunk I'm a product manager at Dropbox and I will escalate this within Dropbox. I'll get back to you as soon as possible!
The Dropbox support team managed to find a solution and sorted the issue!
I'm happy that I got my files back! Thank you everyone!
How! I am crying mu eyes out, all my work is in that deleted box!
Hye Hannah, can you please help me with the same issue? I have a subscription for a year, then yesterday I added en trial for business just to check it out and decide it was not for me, I wanted to cancel that trial, only to find out that my whole former account is gone, in that account I have my life, I am a filmmaker, every raw material is in that account, my photos' my work, my family, everything, I have had the worst night of my life and I am begging you, please recover my account that was not deleted by me on purpose because my whole work will be ruined. PLEASE HELP
- Walter
Dropbox Community Moderator
Hey Nicolienkool - sorry to hear about this.
Would it be OK if we sent you an email to have a further look internally?
- Ranchen, I’m having a similar issue can you assist with my account please
- Mark
Super User II
KamillaV wrote:
Ranchen, I’m having a similar issue can you assist with my account pleaseAs you explained on this thread you missed the emails telling you the account was to be removed I am afraid there is no way to recover that account and data. Dropbox immediately removes it from their servers upon deletion.
