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Forum Discussion
sebunk
2 years agoNew member | Level 2
Can I restore an account that was deleted?
Hello Dropbox Community!
This is my first time using the forum. Nice to meet y'all!
I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 D...
- 2 years ago
The Dropbox support team managed to find a solution and sorted the issue!
I'm happy that I got my files back! Thank you everyone!
Ccruz807
2 years agoNew member | Level 2
Hi everyone. I figured I should start a message with my own problem after responding to another member of the community that went through the exact same problem. I want to warn anyone from canceling the free trial dropbox offers to try the Team level upgrade. After trying to use that as a solo member as a way to backup my files, and seeing it was taking too long, I decided to just cancel it because I figured I wouldn't be using it. When I went through the process of canceling and it said whether I wanted to disband the members, I figured its just me so why would I go that route and the Team name was clearly showing as what would be cancelled with NO MENTION of losing my access from the email associated with it, I hit okay to cancel the Team trial. BIG MISTAKE. After that I was locked out of my basic account that had collobrated folders with my clients. Now my clients can't send me files to work on for their very large company. I am sure they must have an enterprise account.
So when I finally did get a response yesterday to my ticket, I was told I had to reply in order to "enable us to help further with your request." I was so excited to see someone reaching and I replied right away. Then radio silence. Nothing. No responses to my repeated emails so I opened up other tickets with no responses. I did get a very quick response though from a very nice community member that replied to me from a post I made to another member going through almost the exact same issue! Maybe I will get some quicker help with this message if a dropbox product manager sees it!
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