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ElisabethJames's avatar
ElisabethJames
Explorer | Level 3
2 years ago

cannot access account

I have had a dropbox account for about 10 years and all of my personal files and photos are located in it, along with several legal documents that are crucial to access. I have had a Cox-based email ...
account access
security
ElisabethJames's avatar
ElisabethJames
Explorer | Level 3
2 years ago
Hi there, I do not. The entire operating system just died on the computer we had been logging into for several years. We hired a professional to restore the operating system for this reason, and he was not able to restore it. We have the Dropbox email login and password and can verify identity any other way (license, Social Security number, etc). Are you able to remove the two-step verification setting from our account? I read somewhere that we must have enrolled in this setting several years ago and never realized it would prevent us from accessing our account with all other information and ID verification available. It is imperative that we regain access.
ElisabethJames's avatar
ElisabethJames
Explorer | Level 3
2 years ago

Please email me at my newer email address, [removed per the Dropbox Community Guidelines], for the login information of the account I need to regain access to. Thank you so much for any help.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ElisabethJames, I just emailed you, so we'll continue looking into this there.

    • ElisabethJames's avatar
      ElisabethJames
      Explorer | Level 3
      2 years ago

      Received and just responded - thank you so much!

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