Forum Discussion

nictansl's avatar
nictansl
Explorer | Level 3
2 years ago

Cannot create a new account with my email even though the account is deleted

 I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new per...
account access
Create or delete account
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, nictansl, thanks for reaching out to the Dropbox Community!

 

Can you let us know the exact error you're getting when trying to create a new account under that address?

 

A screenshot would be most helpful.

 

Also, does the website allow you to login to Dropbox using that email address?

 

Let me know and we'll go from there.

nictansl's avatar
nictansl
Explorer | Level 3
2 years ago

Hi Hannah, I'm trying to create for this email. I can't use this email address anymore as it's disabled now for 30 days. 

 

 

Edit by moderator: Replaced image to mask email address.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hm, interesting nictansl!

     

    Can I send you an email, in order for us to have a closer look into this? 

     

    I'm suggesting this route, since I'm going to need some account-specific info on my end. 

    • nictansl's avatar
      nictansl
      Explorer | Level 3
      2 years ago

      Hi Megan,

       

      can you contact me on [email removed as per Community Guidelines] please?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi nictansl, I just sent an email to your Community-linked email address.

         

        I'll see you there!

    • nNew's avatar
      nNew
      Explorer | Level 3
      2 years ago

      Hi Megan,

      I'm having a very similar issue as @nictansl. Would it be possible for you to email me via my Community-linked email address? 

      Any assistance would be greatly appreciated!

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey nNew - sorry to hear about this.

         

        Could you provide some additional information about the problem you're facing so that we can make sure we're on the same page?

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