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nictansl's avatar
nictansl
Explorer | Level 3
1 year ago

Cannot create a new account with my email even though the account is deleted

 I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new per...
account access
Create or delete account
security
nictansl's avatar
nictansl
Explorer | Level 3
1 year ago

Hi Hannah, I'm trying to create for this email. I can't use this email address anymore as it's disabled now for 30 days. 

 

 

Edit by moderator: Replaced image to mask email address.

 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hm, interesting nictansl!

 

Can I send you an email, in order for us to have a closer look into this? 

 

I'm suggesting this route, since I'm going to need some account-specific info on my end. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hi nictansl, I just sent an email to your Community-linked email address.

       

      I'll see you there!

  • nNew's avatar
    nNew
    Explorer | Level 3
    1 year ago

    Hi Megan,

    I'm having a very similar issue as @nictansl. Would it be possible for you to email me via my Community-linked email address? 

    Any assistance would be greatly appreciated!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey nNew - sorry to hear about this.

       

      Could you provide some additional information about the problem you're facing so that we can make sure we're on the same page?

      • nNew's avatar
        nNew
        Explorer | Level 3
        1 year ago

        Thanks Walter 

        I created a Dropbox account with my correct email address for work. I was automatically made the Team Admin of my own team. The Team Admin for work sent an Invite to join the correct (work) team but was given an error that I was “Already on another team”. I then cancelled the free trail and deleted my account. I wrongly thought I could simply delete my account then create a new account with the same email address. When trying to create the second account, the error was:

         

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