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nictansl's avatar
nictansl
Explorer | Level 3
1 year ago

Cannot create a new account with my email even though the account is deleted

 I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new per...
account access
Create or delete account
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi there, laragsv, thanks for letting us know about this.

 

I moved your post to a thread that seems to be about the same issue you're having; can you also check it and confirm that for me?

 

If it is, can we send you an email, so we can take a closer look?

laragsv's avatar
laragsv
Explorer | Level 4
1 year ago

Hi Hannah - Yes it's the same issue. If you could please email me to investigate and resolve. I'm not able to log-in anymore with the email I set up the account with since it's been de-activated so using my personal account here. Thanks.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey laragsv, I just sent you an email, I'll be happy to see you there!

    • laragsv's avatar
      laragsv
      Explorer | Level 4
      1 year ago

      I sent an email from the problem account email...would love to get this figured out. It's coming on another week with no working dropbox account.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey laragsv. I can see Megan has replied back to your email. Please respond to her, when you get the chance.

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