Forum Discussion

nictansl's avatar
nictansl
Explorer | Level 3
2 years ago

Cannot create a new account with my email even though the account is deleted

 I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new per...
account access
Create or delete account
security
laragsv's avatar
laragsv
Explorer | Level 4
2 years ago

Hi Hannah - Yes it's the same issue. If you could please email me to investigate and resolve. I'm not able to log-in anymore with the email I set up the account with since it's been de-activated so using my personal account here. Thanks.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey laragsv, I just sent you an email, I'll be happy to see you there!

  • laragsv's avatar
    laragsv
    Explorer | Level 4
    2 years ago

    I sent an email from the problem account email...would love to get this figured out. It's coming on another week with no working dropbox account.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey laragsv. I can see Megan has replied back to your email. Please respond to her, when you get the chance.

      • laragsv's avatar
        laragsv
        Explorer | Level 4
        2 years ago

        This is getting really frustrating. I can't email Megan from the account email that has been deleted and that I want to set an account with because 1. the account is deleted so I can't log into Dropbox to access support 2. when I copy and paste the email she sent it from over to my email account she wants me to correspond with it doesn't actually go anywhere 3. when I email support support@dropbox.zendesk.com it also doesn't go anywhere

         

        I can't figure out how to email her from the account email I want to set up the new Dropbox account with. Please email me over there. I have sent the email numerous times using my other email account.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!