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nictansl's avatar
nictansl
Explorer | Level 3
1 year ago

Cannot create a new account with my email even though the account is deleted

 I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new per...
account access
Create or delete account
security
laragsv's avatar
laragsv
Explorer | Level 4
1 year ago

I sent an email from the problem account email...would love to get this figured out. It's coming on another week with no working dropbox account.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey laragsv. I can see Megan has replied back to your email. Please respond to her, when you get the chance.

  • laragsv's avatar
    laragsv
    Explorer | Level 4
    1 year ago

    This is getting really frustrating. I can't email Megan from the account email that has been deleted and that I want to set an account with because 1. the account is deleted so I can't log into Dropbox to access support 2. when I copy and paste the email she sent it from over to my email account she wants me to correspond with it doesn't actually go anywhere 3. when I email support support@dropbox.zendesk.com it also doesn't go anywhere

     

    I can't figure out how to email her from the account email I want to set up the new Dropbox account with. Please email me over there. I have sent the email numerous times using my other email account.

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