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mattba's avatar
mattba
Explorer | Level 3
3 years ago
Solved

Can't access email associated with my account

The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into ...
account access
Account Settings
  • Megan's avatar
    Megan
    3 years ago

    Hi AnnePalmer1 & gretD, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi LS91011, how are you today?

 

I'm afraid that without access to the email address that's associated with the account in question, we won't be able to help much in regards to accessing the account.

 

However, what we can do here is I can send you an email, in order for us to see what we can do about the cancellation of the account's plan. Can I do this?

 

Keep me posted!

LS91011's avatar
LS91011
New member | Level 2
3 years ago

Yes, please send, but not to obsolete email address.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi LS91011, I just sent you an email, I'll see you there!

    • lildem043's avatar
      lildem043
      New member | Level 2
      3 years ago

      Hi Megan,

      I am having the same issue as the user above. My college, Villanova, gave all students "Villanova Gmail For Life" - therefore, I've been using my [removed per the Dropbox Community Guidelines] email as my personal email post-college, and as my account login username / email associated with the account. However, Villanova reneged on the email for life, and on November 15, 2022, officially expired and deleted all Villanova.edu emails - including mine. Thus, I can't access my Dropbox account to cancel my subscription (I have an existing subscription under my new personal email address here, but the Villanova.edu Droppbox account is still active - so I'd like to cancel the duplicative 2nd account. 

      Can you email me so we can get this done? Thanks!

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey lildem043, I just sent you an email to the address connected to your Community profile here, so we'll continue there!

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