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Can't access email associated with my account
The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into ...
Hi AnnePalmer1 & gretD, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Yes, please send, but not to obsolete email address.
Hi Megan,
I am having the same issue as the user above. My college, Villanova, gave all students "Villanova Gmail For Life" - therefore, I've been using my [removed per the Dropbox Community Guidelines] email as my personal email post-college, and as my account login username / email associated with the account. However, Villanova reneged on the email for life, and on November 15, 2022, officially expired and deleted all Villanova.edu emails - including mine. Thus, I can't access my Dropbox account to cancel my subscription (I have an existing subscription under my new personal email address here, but the Villanova.edu Droppbox account is still active - so I'd like to cancel the duplicative 2nd account.
Can you email me so we can get this done? Thanks!
I would like to cancel a subscription as well to an old account that I keep getting renewed subscriptions for. Again, I do not use this particular dropbox account as it was associated with a former client that no longer has the association with the email provider that my email account was associated with. I know my email for the Dropbox account, but I can't remember the password. When I try to reset the password the code is sent to an email that no longer exists and I have no way of retrieving it. Please help me to deactivate this account, because you charging me for an account that is no longer needed or used. Thank you
- Megan
Dropbox Community Moderator
Hi AnnePalmer1 & gretD, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
