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mattba's avatar
mattba
Explorer | Level 3
3 years ago
Solved

Can't access email associated with my account

The email associated with one of my accounts was disabled. So when I try to sign in to the account and Dropbox sends a 6-digit code to that email address, I can't get it. Therefore, I can't get into ...
account access
Account Settings
  • Megan's avatar
    Megan
    3 years ago

    Hi AnnePalmer1 & gretD, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Nadeem ansari, I hope you're doing well! 

 

Can you clarify if you're facing the same issue as the OP? Do you have access to the email address, linked to your Dropbox account? 

 

If not, then is there any chance your email provider, could temporarily re-create the email, in order for you to gain access to the 6-digit security code? 

 

Let me know more! 

Frustrated in Colorado's avatar
Frustrated in Colorado
New member | Level 2
3 years ago

I know the password and email account associated with my Dropbox account.  I no longer have access to the email account, the ESP is not able to help, and I need the files in my DB.  I am in a loop from hell of the verification email being sent to the email I can't access.  How do I retrieve my files?   And if they are gone forever, I want my subscription fee back. 

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