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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

Can't access email to get 6-digit code

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
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  • Nancy's avatar
    Nancy
    2 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

osill's avatar
osill
Explorer | Level 3
2 years ago

์ œ ๊ณ„์ •์€  [removed per Community Guidelines] ์ž…๋‹ˆ๋‹ค

๋‚˜๋Š” ๋‚ด ๊ณ„์ • ์ด๋ฉ”์ผ๊ณผ ๋น„๋ฐ€๋ฒˆํ˜ธ๋ฅผ ์•Œ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

๋กœ๊ทธ์ธ์„ ์‹œ๋„ํ–ˆ์ง€๋งŒ ๊ณ„์ • ์ด๋ฉ”์ผ์ด ํ•ดํ‚น๋˜์—ˆ๊ธฐ ๋•Œ๋ฌธ์— ์ด๋ฉ”์ผ ์ฝ”๋“œ๋ฅผ ์ž…๋ ฅํ•˜์—ฌ 2๋‹จ๊ณ„์—์„œ ๋กœ๊ทธ์ธํ•  ์ˆ˜ ์—†์Šต๋‹ˆ๋‹ค. ์ด๋ฉ”์ผ์— ๋กœ๊ทธ์ธ์ด ์•ˆ๋˜๋ฉฐ, ์ฝ”๋“œ๋ฅผ ํ™•์ธํ•  ์ˆ˜ ์—†์Šต๋‹ˆ๋‹ค.

์ด๋ฉ”์ผ ํ™•์ธ ์ฝ”๋“œ ๋‹จ๊ณ„๋ฅผ ์–ด๋–ป๊ฒŒ ํ†ต๊ณผํ•˜๋‚˜์š”  ?

์ด๋ฉ”์ผ ์ฝ”๋“œ ์ž…๋ ฅ ์—†์ด ๋กœ๊ทธ์ธํ•  ์ˆ˜ ์žˆ๋Š” ๋ฐฉ๋ฒ•์ด ์žˆ๋‚˜์š”?

์ž‘์—…์— ํŒŒ์ผ์„ ์‚ฌ์šฉํ•ด์•ผ ํ•˜๊ธฐ ๋•Œ๋ฌธ์— ์ง€๊ธˆ ๋“œ๋กญ๋ฐ•์Šค์— ๋กœ๊ทธ์ธํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค.

๋กœ๊ทธ์ธ ๋„์™€์ฃผ์„ธ์š”!!!!!

์ง€๊ธˆ ์ด ๋ฌธ์ œ๋ฅผ ์•Œ์•„๋‚ด์•ผ ํ•˜๋Š”๋ฐ ์–ด๋–ป๊ฒŒ ํ•ด์•ผ ํ•ฉ๋‹ˆ๊นŒ?

[removed] ๋ฒˆ์œผ๋กœ ์—ฐ๋ฝ์ฃผ์‹œ๊ฑฐ๋‚˜

"..."

์ œ๋ฐœ....

----------------

My account is [removed per Community Guidelines]

I know my account email and password.

You tried to log in, but your account email has been hacked, so you can't enter your email code to log in in step 2. I can't log in to my email and can't verify my code.

How do I get past the email verification code step?

Is there a way to log in without entering an email code?

You need to log in to Dropbox now because you need to use the files for your work.

Please help me log in!!!!!

I need to figure this out now, what should I do?

Please contact us at [removed] or

"..."

please....

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    osill๋‹˜, ์ด๋Ÿฐ ์†Œ์‹์„ ๋“ค์œผ๋‹ˆ ์•ˆํƒ€๊น์Šต๋‹ˆ๋‹ค.

     

    ํ˜„์žฌ ์ด Dropbox ๊ณ„์ •์— ์—ฐ๊ฒฐ๋˜์–ด ์žˆ๋Š” ์žฅ์น˜๊ฐ€ ์žˆ์Šต๋‹ˆ๊นŒ? ๊ทธ๋ ‡๋‹ค๋ฉด ์ผํšŒ์„ฑ ์ฝ”๋“œ๊ฐ€ ์•Œ๋ฆผ์œผ๋กœ ์ „์†ก๋˜์—ˆ๋Š”์ง€ ํ™•์ธํ•˜์…จ๋‚˜์š”?

     

    ๊ทธ๋ ‡์ง€ ์•Š์€ ๊ฒฝ์šฐ ๋Œ€์‹  ์ง€์›ํŒ€์— ํ‹ฐ์ผ“์„ ๊ธฐ๋กํ•ด ์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค. ๋‹ค์Œ ๋‹จ๊ณ„๋ฅผ ๋”ฐ๋ฅด์‹ญ์‹œ์˜ค.

     

    ์ธํ„ฐ๋„ท ๋ธŒ๋ผ์šฐ์ €์—์„œ ์–ด๋–ค Dropbox ๊ณ„์ •์—๋„ ๋กœ๊ทธ์ธํ•˜์ง€ ์•Š์•˜๋Š”์ง€ ํ™•์ธํ•˜์„ธ์š”.

    https://www.dropbox.com/support/sign-in-issues ํŽ˜์ด์ง€๋กœ ์ด๋™ํ•˜์—ฌ '๋ฌธ์ œ ์œ ํ˜•'์„ ์„ ํƒํ•˜์„ธ์š”.

    ์ •๋ณด๋ฅผ ์ž…๋ ฅํ•˜๊ณ  ํ˜„์žฌ ์ ‘์† ๊ฐ€๋Šฅํ•œ ์ด๋ฉ”์ผ ์ฃผ์†Œ๋ฅผ ์ž…๋ ฅํ•œ ํ›„ ์ œ์ถœํ•˜์„ธ์š”.

    ๊ทธ๋Ÿฌ๋ฉด ํ‹ฐ์ผ“ ๋ฒˆํ˜ธ๊ฐ€ ํฌํ•จ๋œ ํ™•์ธ ์ด๋ฉ”์ผ์„ ๋ฐ›๊ฒŒ ๋ฉ๋‹ˆ๋‹ค.

     

    ํ‹ฐ์ผ“ ๋ฒˆํ˜ธ๋ฅผ ๋ฐ›์œผ๋ฉด ์—ฌ๊ธฐ๋กœ ๋ณด๋‚ด์ฃผ์„ธ์š”.

    --------------------

    Sorry to hear about this, osill. 

     

    Do you currently have any devices that are still connected to this Dropbox account? If yes, have you checked whether the one-time code has been sent as a notification there? 

     

    Otherwise, Iโ€™d like you to log a ticket with our support team instead. Please follow these steps: 

     

    Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.

    Go to this page https://www.dropbox.com/support/sign-in-issues, and select an โ€œissue typeโ€.

    Enter your information, make sure that you enter an email address that you currently have access to, and submit it.

    You will then receive a confirmation email that will have a ticket number. 

     

    Send me your ticket number here, once you have it.

    • osill's avatar
      osill
      Explorer | Level 3
      2 years ago

      ํ˜„์žฌ ๋“œ๋กญ ๋ฐ•์Šค๋กœ ์ ‘์†์ด ๊ฐ€๋Šฅํ•œ ์ด๋ฉ”์ผ์€ [Removed as per Community Guidelines] ์ž…๋‹ˆ๋‹ค.

       

      Ticket ๋ฒˆํ˜ธ 22633842๋กœ ๋กœ๊ทธ์ธ ๋ฌธ์ œ ์š”์ฒญ์„ ๋“œ๋ฆฌ๊ณ  ๋‹ต์„ ๋ฐ›์•˜์Šต๋‹ˆ๋‹ค.

       

      ์ด๋ฉ”์ผ ์ธ์ฆ ๋ฌธ์ œ๋ฅผ ํ•ด๊ฒฐํ•˜๊ธฐ ์œ„ํ•ด ํ•„์š”ํ•œ ๊ฐœ์ธ ์ •๋ณด๋ฅผ ๋ฌผ์–ด๋ณด์…จ๊ณ 

      Ticket number 22638205๋กœ ๋‹ค์‹œ ๋‹ต๋ณ€์„ ๋“œ๋ ธ์Šต๋‹ˆ๋‹ค.

       

      ๋‘ ๋ฒˆํ˜ธ๋‹ค ํ™•์ธ ๋ถ€ํƒ๋“œ๋ฆฝ๋‹ˆ๋‹ค. ๋กœ๊ทธ์ธ ํ•  ์ˆ˜ ์žˆ๋Š” ๋ฐฉ๋ฒ•์„ ์•Œ๋ ค์ฃผ์„ธ์š” 

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi osill, are you able to reply to the original ticket via the same email address in order for that agent to assist you?

         

        ---

         

        @osill๋‹˜, ์•ˆ๋…•ํ•˜์„ธ์š”. ํ•ด๋‹น ์ƒ๋‹ด์›์ด ๋„์›€์„ ๋“œ๋ฆด ์ˆ˜ ์žˆ๋„๋ก ๋™์ผํ•œ ์ด๋ฉ”์ผ ์ฃผ์†Œ๋ฅผ ํ†ตํ•ด ์›๋ณธ ํ‹ฐ์ผ“์— ๋‹ต์žฅ์„ ๋ณด๋‚ด์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?

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