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LevelUp's avatar
LevelUp
Explorer | Level 3
1 year ago

Can't access my previous Business files, after disbanding our team

Hello Dropbox Community,   I am reaching out for urgent assistance regarding a critical issue I am facing with my Dropbox account. This situation has brought my business operations to a standstil...
account access
dropbox business
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks so much for the ticket number, LevelUp! I was able to track it in our system, and I can see that indeed our specialized team is looking into this at the moment. 

 

Since they have account visibility, which we donā€™t here on the forum, Iā€™d suggest continuing with them directly. However, since I understand this is a pressing matter, Iā€™ve left them an internal note on your behalf to get back to you as soon as possible.

 

Iā€™m also leaving this thread open, in case one of our users has another workaround to offer.

  • LevelUp's avatar
    LevelUp
    Explorer | Level 3
    1 year ago

    Thanks Nancy. This is a super critical issue for me. My entire business is on a standstill due to this issue.

    Is there any way I can have have access to my files?

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