Forum Discussion

LevelUp's avatar
LevelUp
Explorer | Level 3
2 years ago

Can't access my previous Business files, after disbanding our team

Hello Dropbox Community,   I am reaching out for urgent assistance regarding a critical issue I am facing with my Dropbox account. This situation has brought my business operations to a standstil...
account access
dropbox business
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks so much for the ticket number, LevelUp! I was able to track it in our system, and I can see that indeed our specialized team is looking into this at the moment. 

 

Since they have account visibility, which we don’t here on the forum, I’d suggest continuing with them directly. However, since I understand this is a pressing matter, I’ve left them an internal note on your behalf to get back to you as soon as possible.

 

I’m also leaving this thread open, in case one of our users has another workaround to offer.

LevelUp's avatar
LevelUp
Explorer | Level 3
2 years ago

Thanks Nancy. This is a super critical issue for me. My entire business is on a standstill due to this issue.

Is there any way I can have have access to my files?

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