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sebster's avatar
sebster
Explorer | Level 3
4 years ago
Solved

Can't access my subscription account

Im currently logged in to my 2nd account but i have a subscription (currently in 30 days free trial)  account that i want access to, cant find the mail to it because when i signed the mail i probably spelled it wrong sadly.. 

i cannot do the search for payment thing to find the mail since it havent charged anything because of the 30 days trial. 

Can somebody help me find it? ^^

account access
  • Hannah's avatar
    Hannah
    4 years ago

    Hey sebster, thanks for joining our Community.

     

    I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.

     

    Do you remember if you put in your billing info, when you opted for the trial?

     

    If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.

     

    Let me know if you have any questions.

7 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey sebster, thanks for joining our Community.

     

    I'm afraid that if you don't know the email address and you don't have billing info attached to the account, there's really no way for you or us to locate it.

     

    Do you remember if you put in your billing info, when you opted for the trial?

     

    If so, you may allow the trial to renew, so that you can search the billing info through our lookup tool, to find out the email address and login.

     

    Let me know if you have any questions.

  • brodynoenow's avatar
    brodynoenow
    Explorer | Level 3
    4 years ago

    I solution I may suggest that if you track your history of the browser, maybe there you will find your email from you which signup and the email of billing address and info. Hope this helps you and resolve your problem.

  • sebster's avatar
    sebster
    Explorer | Level 3
    4 years ago
    Well i made that account while my pc had a virus or corrupt windows file so i could save some stuff, now my pc is all reinstalled… otherwise that was a smart idea
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey sebster, sorry to jump in, but did you have the chance to go through Hannah's questions? 

  • sebster's avatar
    sebster
    Explorer | Level 3
    4 years ago
    Oh yea my answer was ” Yea sadly i have to do that…” but didnt tag her, wrong from me ^^ i did fill the billing so i probably just need to wait for the payment…
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for clearing this up for me sebster 

     

    Let us know if anything else comes up in the meantime!

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