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Antor-8's avatar
Antor-8
New member | Level 2
2 years ago

Can't delete account due to security code sent to inactive email address

Har en konto der mailadresse (brukernavn) ikke lengre eksisterer. Er sakt opp. Husker passord og når jeg logger inn på dropbox.com blir det som ekstra sikkerhet, sendt en kode til mailadressen som ikke eksisterer. Hvordan får jeg da slettet denne kontoen?

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Have an account where the email address (username) no longer exists. Is slowed down. I remember my password and when I log in to dropbox.com, as extra security, a code is sent to the email address that does not exist. How can I delete this account?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Takk for innlegget på forumet, Antor-8.

     

    For å slette Dropbox-kontoen din, må du først logge på den.

     

    Har du tilfeldigvis noen koblede enheter til den? Hvis ja, kan du finne engangskoden i varslingsdelen.

     

    Ellers må du logge en billett med vårt supportteam direkte. Vennligst følg disse trinnene for å gjøre dette, og send meg billettnummeret ditt etterpå.

     

    Håper dette hjelper!

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    Thanks for posting on the forum, Antor-8.

     

    In order to delete your Dropbox account, you’ll need to log in to it first. 

     

    Do you happen to have any linked devices to it? If yes, you can locate the one-time code in the notifications section. 

     

    Otherwise, you’ll need to log a ticket with our support team directly. Please follow these steps to do this, and send me your ticket number afterwards. 

     

    Hope this helps!

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