Forum Discussion

mkeilhofer's avatar
mkeilhofer
New member | Level 2
2 years ago
Solved

Can't log in or log off

I"ve got 2 accounts (one free and one paid). I'm logged into the free one on Chrome. Every time I click the logoff link, it goes to dropobbox.com/logout which says it's an error, the page isn't there. In Firefox, I'm trying to log into my other (paid) account. After entering my email and password I see another error that says "Not implemented".

 

Is there anything that works on Dropbox

  • I’m sorry to hear about your experience, mkeilhofer

     

    Can you provide two screenshots of the errors you see on each one of your browsers, so that I can have a look for you? 

     

    Before uploading them here, please make sure to remove any personal info that may be showing. 

     

    Let me know when you have more updates!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    I’m sorry to hear about your experience, mkeilhofer

     

    Can you provide two screenshots of the errors you see on each one of your browsers, so that I can have a look for you? 

     

    Before uploading them here, please make sure to remove any personal info that may be showing. 

     

    Let me know when you have more updates!

    • mkeilhofer's avatar
      mkeilhofer
      New member | Level 2

      Thanks for reaching out.

      I'm not sure what was going on, but about the time you wrote this, it all started working. I had tried multiple browsers for over 15 minutes and nothing worked. Not it all does on all browsers.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Glad to hear everything’s back to normal now! 

         

        If you need something else, I’ll be around the Community.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!