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JerryChristo's avatar
JerryChristo
New member | Level 2
2 years ago

Can't Login - Dropbox forced a password change - Can't access email address

I tried logging into a dropbox account as normal to be told Dropbox is forcing a password change.

However, I no longer have access to that email address. Therefore I can't do a password reset.

Can dropbox not give me a chance to log in as normal and change my email address?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    JerryChristo wrote:

    Can dropbox not give me a chance to log in as normal and change my email address?


    No, not if your password has already expired. You can try contacting Support but it's unlikely you'll be able to gain access to the account. Your best option is to contact your email provider to see if you can get access to the email address again, or if they can forward you the message from Dropbox.

     

     

    To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

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