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Forum Discussion
Can't Login - Dropbox forced a password change - Can't access email address
I tried logging into a dropbox account as normal to be told Dropbox is forcing a password change.
However, I no longer have access to that email address. Therefore I can't do a password reset.
Can dropbox not give me a chance to log in as normal and change my email address?
1 Reply
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- Rich
Super User II
JerryChristo wrote:
Can dropbox not give me a chance to log in as normal and change my email address?
No, not if your password has already expired. You can try contacting Support but it's unlikely you'll be able to gain access to the account. Your best option is to contact your email provider to see if you can get access to the email address again, or if they can forward you the message from Dropbox.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
