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dperonteau's avatar
dperonteau
Explorer | Level 4
3 years ago

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping Can't reset password.  gets an error.  B...
account access
security
New_member's avatar
New_member
Explorer | Level 3
3 years ago
Hello, Megan. I checked the article, but I didn't see anything I haven't done or read. I guess, I can't use them anymore, although I have these Dropbox accounts for years. I have used the same device since 2019, even though I had these accounts before buying this device. Recently, I deleted the Dropbox app for 3-4 weeks I think, and today I downloaded it. It's easy to proof that these accounts are mine, because I have mostly my pictures in all of them.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi New_member, would it be okay for me to reach out via email, in order for us to have a closer look into this together? 

  • New_member's avatar
    New_member
    Explorer | Level 3
    3 years ago
    Thank you for the respond, Megan. Yes, it'll be okay. Should I write my email here?
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi New_member, I've sent you an email, please could you reply to it as soon as possible!

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