Forum Discussion

MasterNe0's avatar
MasterNe0
Explorer | Level 3
2 years ago

Can't reset a Dropbox account password that was created by a hacker.

I have a client that email was hacked and used to send dropbox pdf file from dropbox.com.. I received the email and it seems to be shared from the user's email account (as I was able to see the share...
account access
security
MasterNe0's avatar
MasterNe0
Explorer | Level 3
2 years ago

I have the ticket #, lmk how do I sent it to you directly since I am not sure if you want me to post it in this forum.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
MasterNe0 wrote:

I have the ticket #, lmk how do I sent it to you directly since I am not sure if you want me to post it in this forum.

Just reply here with the number. No one else can access it.

  • MasterNe0's avatar
    MasterNe0
    Explorer | Level 3
    2 years ago

    Megan #24195138

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the ticket number, MasterNe0! I could locate your ticket and I can see our team has replied in the meantime. Please check their email, when you get the chance.

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