Can't sign in.

Hey morel, sorry to hear you're having issues with this.

Can you please clarify if you're getting any specific errors when trying to log into the account since you know the credentials?

How long has it been since you last accessed the account in question? 

Let us know and we'll take it from there. 

No errors. It's just asking me to enter a verification code for my email address, but I no longer have access to that email address. 

Can't remember when I last logged in but it's probably been a 10-15 month range. 

Sorry for jumping in, morel. 

Do you currently have any linked devices to your Dropbox account? If you check the Notifications section there, are you able to locate your one-time code?

No devices are currently linked. I've only used it from web browsers and all of those were logged out ages ago.

Alright; in this case, I'd suggest logging a ticket with our support team instead. To do this: 

Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number. 
 

Let me know your ticket number once you've done all of the above.

Hi Nancy,

I appreciate any help you can provide.

#22369680

Hi 

please I need a solution !

Any News?!

Hey Ricky sas. 

I checked your other post here and it sounds like the issue you’re having is a little bit different to the one described in this thread. 

Are you also trying to log in to your Dropbox account and you’re being asked to insert a one-time security code?

nop !! this is the problem

Can't login

bn.BUILD_KEY: Dropbox
bn.VERSION: 177.4.5399
bn.constants.WINDOWS_SHELL_EXT_VERSION: 61
bn.is_frozen: True
machine_id: 39e0afe7-e0e6-5c09-9bcc-87dab6b88de6
pid: 4776
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='Ricky', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ricardo S. Saslavsky', pw_dir='/Users/Ricky', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='Ricky', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Ricardo S. Saslavsky', pw_dir='/Users/Ricky', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Ricky', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'Ricky', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/Ricky'
appdata: '/Users/Ricky/.dropbox/instance2'
real_path='/Users/Ricky/.dropbox/instance2'
mode=0o40700 uid=501 gid=20
parent mode=0o40700 uid=501 gid=20
dropbox_path: '/Users/Ricky/Library/CloudStorage/Dropbox'
real_path='/Users/Ricky/Library/CloudStorage/Dropbox'
not found
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/59/sx35ygt11z35_36j_nm4w38w0000gn/T'
real_path='/private/var/folders/59/sx35ygt11z35_36j_nm4w38w0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5349, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 514, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 857, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 121, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No se encontró ningún proveedor de archivos con el identificador com.getdropbox.dropbox.fileprovider/05919eb4-cd51-425b-9d84-250c5e335753." UserInfo={NSLocalizedDescription=No se encontró ningún proveedor de archivos con el identificador com.getdropbox.dropbox.fileprovider/05919eb4-cd51-425b-9d84-250c5e335753.}