Forum Discussion

Lloydtheman 's avatar
Lloydtheman
New member | Level 2
2 years ago

Changing email address or phone number

How can you change an email to a different email. When you guys sent a code to the email you no longer can't login into any longer. Or if you want to change a phone number you no longer use or anythi...
account access
Account Settings
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago
 wrote:
How can you change an email to a different email. When you guys sent a code to the email you no longer can't login into any longer. 

If the email on the account is not verified its very difficult and you are almost certainly better off just downloading everything and setting up a new one. If you accidentally get logged out there is often no way, at all, of regaining access: https://help.dropbox.com/account-access/lost-email-access

 

To change the 2factor code you need to turn it off and on again with the new details. 

 

If you loose it you MUST use the secure codes given upon setting it up to disable. Without that the account is lost - it isn't possible to regain access.

https://help.dropbox.com/account-access/issues-two-step-verification

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!