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jdowns's avatar
jdowns
New member | Level 2
4 years ago

Does Dropbox delete a maxed out account that has been inactive?

Hello, I had maxed out my basic plan and hadn't really been using dropbox since. i went to reference something in there and everything but ONE photo had been deleted. Why did this happen?  Thanks...
account access
security
jdowns's avatar
jdowns
New member | Level 2
4 years ago

to clarify, it has been at least a couple years since using my dropbox.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Hi jdowns 

Yes, Dropbox removes accounts that have not been logged in to in the past 12 months. So any files in that account would be removed after 12 months. 

  • jdowns's avatar
    jdowns
    New member | Level 2
    4 years ago

    okay thank you, that's what i thought. is there any way of restoring that? but why would one photo be left in there??

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      4 years ago

      Hi jdowns 

       

      No, there is no way to recover them. 

       

      You can see what has happened on the account at www.dropbox.com/events around activity like deletions etc. It will only show the most recent ones, however. 

      • jdowns's avatar
        jdowns
        New member | Level 2
        4 years ago

        It says there is no activity to show.

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