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Eleanoria's avatar
Eleanoria
Helpful | Level 5
3 years ago

Dropbox app won't accept the 6-digit code, so I can sign in on the mobile app

I had to do a factory reset on my phone. I uninstalled some apps and reinstalled them once the reset had been completed. I signed in with my email and password. Dropbox sent me a six digit code and I entered it correctly, twice.  I came out and tried to sign in again.  Once again I entered the correct code, login failed.  When I tried a second time, login failed.  What can I do?

account access
Error Messages
Mobile
security

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Eleanoria, just to make sure we're on the same page, are these the steps that you follow on your end? 

     

    If you still can't see the option there, send me a screenshot, in order for me to have a visual too.

  • Eleanoria's avatar
    Eleanoria
    Helpful | Level 5
    3 years ago

    I've managed to delete the free account but I still can't sign in to the paid account on my phone. I changed my password and it doesn't recognise it.  

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Eleanoria, sorry to jump in here, but I was wondering; are you getting any particular errors upon logging into your paid account now?

     

    Are you able it to log in normally through a web browser?

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