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jbneubauer's avatar
jbneubauer
New member | Level 2
2 years ago

Dropbox captcha error

Your browser appears to be blocking dropboxcaptcha.com, which is required for authentication.   I ran a scan on my computer, and performed the following: restarted the computer cleared the...
account access
Web
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey everyone, thanks for reporting this! 

I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there.

Thanks a lot. If you need something else, please let me know and I will be more than happy to help every step of the way. 

peteauto's avatar
peteauto
New member | Level 2
5 months ago

I could not access my Dropbox files at work this morning due to the captcha loop using wiring connection pictures. It would show that I had been approved as a human then bring up the captcha again. I had to come home to access my files where it logs in without any passwords or captchas. I was trying to use a shared computer I have access to at work when I had the problem with the captchas.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey peteauto, welcome to our Community! 

    Is the issue resolved now, or do you notice the same behavior? 

    I'm asking because I'd like to see how to proceed here, and if you wish for me to reach out internally about this, or if it's no longer a problem. 

    Let me know more, and we'll take it from there!

    • peteauto's avatar
      peteauto
      New member | Level 2
      5 months ago

      I will check when I get to work tomorrow. I never could access my Dropbox this morning on the work computer but I have access on my home computer. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 months ago

        Take as much time as you need, peteauto!

        We'll be one post away.

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