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billermo's avatar
billermo
New member | Level 2
19 hours ago

Dropbox is asking for a 6-digit code, but I don't see it in Hotmail.

This problem happened last year when I returned to the US.  I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verific...
account access
emails
security
Mark's avatar
Mark
Icon for Super User II rankSuper User II
3 hours ago
billermo wrote:

If I can speak again by phone with someone, I should be able to regain access. I can pay for one of the services if that is a barrier.

Just to clarify phone support is only available for paid Business users. It doesnt work on a trial. Be careful phoning services online that say they are Dropbox as they arent. 

billermo wrote:

This is an older (not regularly used) account that I have valuable items stored in.  The recovery questionnaire apparently wanted ALL the questions answered correctly. 

How long ago did you last log on? Was it over 12 months?

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