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billermo's avatar
billermo
New member | Level 2
19 hours ago

Dropbox is asking for a 6-digit code, but I don't see it in Hotmail.

This problem happened last year when I returned to the US.  I lost access to Dropbox on my Macbook Air and iPhone,and I have my login email and password but Dropbox is just not forwarding the verific...
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billermo's avatar
billermo
New member | Level 2
2 hours ago

When you  say "log on", what exactly do you mean? Do you mean to type in my password to sign in?   

Well, I always kept my Dropbox open on a tab, or almost always. I had to regain access to this account last summer (July) when we moved to Michigan (from Vietnam), and after I regained access, I had Dropbox open on a tab for most of the time since then (we moved to Seattle in December, which is where we live now).  Since December, I've closed the tab and reopened it from time to time -- and I have (had?) the sign-in details saved so it'd open up to my account. I'm not sure if that is the same as what you call "log on".  I'm sure I've opened files and clicked through the folders since last July. If you want to know when I actually signed out and signed back in, then that would be when we were in Michigan. I think I regained access in July or August 2024. 

The password I'm trying to use now seems to work and starts you guys off to send a verification. I'm using the exact same laptop now that I've used since before COVID. 

By the way, I jsut tried signing in again, and Dropbox again said that it sent a code to my Hotmail address but there is no email there. I checked Junk Mail too. It's just not working. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey billermo, I think that at this time, it'd be best to reach out to our support team for further assistance.

    You can do so by opening this link from a private browsing/incognito window, entering your details and sending your request.

    Let us know once you have your ticket number!

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