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PD_OR's avatar
PD_OR
Explorer | Level 3
2 years ago

Dropbox "Two-step verification text message can't be sent", but my bank etc can send me texts????

When I login, I get the error "Two-step verification text message can't be sent".

But my bank, credit union & others can send me text messages. My phone number in Dropbox security settings is correct.

I've tried logging into Dropbox several times. Get the same error.

If I reset my password, I can get into my account, but if I logout & try to login again, I get the error message again.

How can I login to Dropbox without resetting my password every time???

    • PD_OR's avatar
      PD_OR
      Explorer | Level 3

      Per your suggestion, I disabled 2-step verification, but when I try to re-enable it, it says my "carrier isn't supported at this time"!

       

      However, the 2nd/alternative phone # I submitted to Dropbox DOES work. It's an identical model iPhone, and it DOES receive 2-step security texts from DB, using the SAME carrier as my phone!

       

      Restarting all devices, clearing browser cache, etc makes no difference. 

       

      Icing on the cake: Now DB says my account is locked for 24-hours! Too many attempts! Grrrrrr .....

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        This is indeed strange behavior, PD_OR.

         

        Would you mind turning off two-step verification and then setting it up again, but from a different browser or an incognito/private browsing window, to see if that makes any difference?

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