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Forum Discussion
PD_OR
2 years agoExplorer | Level 3
Dropbox "Two-step verification text message can't be sent", but my bank etc can send me texts????
When I login, I get the error "Two-step verification text message can't be sent".
But my bank, credit union & others can send me text messages. My phone number in Dropbox security settings is correct.
I've tried logging into Dropbox several times. Get the same error.
If I reset my password, I can get into my account, but if I logout & try to login again, I get the error message again.
How can I login to Dropbox without resetting my password every time???
- Walter
Dropbox Staff
Hey there PD_OR - sorry to hear you're having issues with this.
Have you tried disabling the 2 step verification completely and re-enabling it anew at all since you first noticed this?
Let me know more and we'll take it from there.
- PD_ORExplorer | Level 3
Per your suggestion, I disabled 2-step verification, but when I try to re-enable it, it says my "carrier isn't supported at this time"!
However, the 2nd/alternative phone # I submitted to Dropbox DOES work. It's an identical model iPhone, and it DOES receive 2-step security texts from DB, using the SAME carrier as my phone!
Restarting all devices, clearing browser cache, etc makes no difference.
Icing on the cake: Now DB says my account is locked for 24-hours! Too many attempts! Grrrrrr .....
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