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bva974's avatar
bva974
Helpful | Level 5
3 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
Account Settings
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security
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for letting us know, bva974.

 

Can we send you an email, so we can look into this internally?

bva974's avatar
bva974
Helpful | Level 5
3 years ago

Yes please

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi bva974, I've sent you an email, please could you reply to it when you get a chance.

    • bva974's avatar
      bva974
      Helpful | Level 5
      3 years ago

      Hi,

       

      I replied to your email.

      I still cannot delete my account !

      Please delete it !!!

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi bva974, I was able to locate the ticket number, that my colleague Jay sent you, and it seems that you never got the chance to respond back when he asked for more info.

         

        Can you kindly check if you can locate it, and respond back? 

         

        Keep in mind we can't delete your account, we can only help you rectify the error, so you can do it on your end. Thanks! 

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