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Forum Discussion
Error 500 when trying to delete account
Hi,
I got Error 500 when trying to delete my account.
I tried with firefox, edge, chrome. Same error every time.
Can you help ?
Best regard,
B
It take way too long to close my account. I still get the error 500 thing. Very annoying.
I just replied
- Can you possibly send me an email so I can delete my account. I’ve tried different browsers and I’ve followed the steps it keeps giving me an error 500. I see that you reach out to some via email and that’s what I’m asking for so I can get this done.
- It still didn’t work and it appears after I put everything in.
- Can I get an update? Or can you just manually remove the account
- Yes please
- Email updated
- Jay
Dropbox Community Moderator
Hi Nc22538, I've sent you an email, please could you reply to it as soon as possible.
Longwayround, would it be possible to send you an email in order to investigate this in more detail?
- Hi Jay yes please. Let me know how we can do that without me having to post my email here?
- Nancy
Hi again, Longwayround. Please check this email address, and reply back to my message. We'll take it from there.
- Hi Nancy that link doesn’t work - it sends me to my private account.
This is the link you just sent me: https://www.dropbox.com/account/general - Nancy
Hey Longwayround! This page shows the email address of the Dropbox account to which you’re currently signed in, and which is linked to your Community profile here. As a result, we can only log a ticket with this email address.
If you’re having an issue with a different Dropbox account, we can look into this later via ticket.
Can you see my email if you check the inbox of this email address?
- Ah I’m with ya now - yep have recieved the email & replied to you - cheers
