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bva974's avatar
bva974
Helpful | Level 5
3 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
Account Settings
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security
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi there OATTohatsu - sorry to hear you're having issues with this.

 

Could you please clear your browser's cache or try another browser and let us know if this persists?

 

Thanks!

OATTohatsu's avatar
OATTohatsu
Explorer | Level 3
3 years ago

Hello,

I confirm you I have the same problem also with different browsers.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey OATTohatsu, sorry for jumping in. 

     

    Did you also clear your browser’s cache, like Walter suggested? 

     

    What if you try an incognito window instead?

    • OATTohatsu's avatar
      OATTohatsu
      Explorer | Level 3
      3 years ago

      Hello Nancy,

       

      still the same problem.

       

      Maybe is linked to an old back up I have on this account? 
      I cannot delete the back up since I do not have anymore my old pc.

      • OATTohatsu's avatar
        OATTohatsu
        Explorer | Level 3
        3 years ago

        *I have tried with different browser with incognite page

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