Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bva974's avatar
bva974
Helpful | Level 5
3 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
Account Settings
Error Messages
security
Web
OATTohatsu's avatar
OATTohatsu
Explorer | Level 3
3 years ago

Hello,

I confirm you I have the same problem also with different browsers.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey OATTohatsu, sorry for jumping in. 

 

Did you also clear your browser’s cache, like Walter suggested? 

 

What if you try an incognito window instead?

  • OATTohatsu's avatar
    OATTohatsu
    Explorer | Level 3
    3 years ago

    Hello Nancy,

     

    still the same problem.

     

    Maybe is linked to an old back up I have on this account? 
    I cannot delete the back up since I do not have anymore my old pc.

    • OATTohatsu's avatar
      OATTohatsu
      Explorer | Level 3
      3 years ago

      *I have tried with different browser with incognite page

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi there OATTohatsu - sorry to jump in and thanks for clarifying that for us.

         

        May we reach out via email to have a further look internally at this point? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!