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bva974's avatar
bva974
Helpful | Level 5
3 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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Longwayround's avatar
Longwayround
Explorer | Level 3
3 years ago
I am trying to delete my account but keep getting an error 500.
Read the other forum question like this but didn’t really help. I have a Dropbox basic account & have deleted all pics vids etc.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Longwayround, can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?

    • Longwayround's avatar
      Longwayround
      Explorer | Level 3
      3 years ago
      Hi Nancy have tried incognito & a private browser (DuckDuckGo) no luck. Still getting the error 500 message.

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