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bva974's avatar
bva974
Helpful | Level 5
3 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
Account Settings
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Longwayround's avatar
Longwayround
Explorer | Level 3
3 years ago
Hi Jay yes please. Let me know how we can do that without me having to post my email here?
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi again, Longwayround. Please check this email address, and reply back to my message. We'll take it from there.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Longwayround! This page shows the email address of the Dropbox account to which you’re currently signed in, and which is linked to your Community profile here. As a result, we can only log a ticket with this email address. 

     

    If you’re having an issue with a different Dropbox account, we can look into this later via ticket. 

     

    Can you see my email if you check the inbox of this email address?

  • Longwayround's avatar
    Longwayround
    Explorer | Level 3
    3 years ago
    Ah I’m with ya now - yep have recieved the email & replied to you - cheers

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