Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

bva974's avatar
bva974
Helpful | Level 5
3 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
Account Settings
Error Messages
security
Web
DarkPatterns500's avatar
DarkPatterns500
Explorer | Level 4
3 years ago

It is November now, and this issue has still not been fixed. I can only assume on purpose. Please delete my account immediately.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey DarkPatterns500, welcome to our Community!

     

    If I understand correctly, it seems you're facing the same 500 error, when trying to delete your account, right? 

     

    Have you tried using a different browser, by any chance? 

     

    Let me know more!

    • DarkPatterns500's avatar
      DarkPatterns500
      Explorer | Level 4
      3 years ago

      Tried different browsers and different devices. Please delete my account.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi DarkPatterns500, can I send you an email, in order for us to have a closer look into this? 

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!