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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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LuKeSkO's avatar
LuKeSkO
Explorer | Level 3
1 year ago

Hi,

 

I want to delete my account. I've been trying to do that for many months now but everytime I try that, I get error 500. Is there anyone who could delete the account for me? I get a lot of emails from dropbox saying I'm nearing my storage limit and it's really annoying for me.

 

Thanks.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi LuKeSkO, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Let me know how it goes!

    • LuKeSkO's avatar
      LuKeSkO
      Explorer | Level 3
      1 year ago

      Hello there,

       

      I already tried that. Multiple browsers, multiple computers, multiple days/months in a row. Nothing worked.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for the info, would it be possible to reach out to the email associated with your forum profile?

  • AAAAZ's avatar
    AAAAZ
    Explorer | Level 3
    1 year ago

    Hi, LuKeSkO,

    What type of Dropbox account you're trying to delete? personal, family, or business account. Make sure you get the right settings to delete your Dropbox account. Please backup your important files in Dropbox before deleting them, or your files might get lost.

    Check out more settings about deleting Dropbox account and solutions you can't delete Dropbox account: [removed per the Community's Guidelines]

    Good Luck!

    • LuKeSkO's avatar
      LuKeSkO
      Explorer | Level 3
      1 year ago

      Hi,

       

      I'm only using a personal free account. Otherwise, I would contact support directly but since I do not have an active subscription, I can only do this.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Hey LuKeSkO - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point? 

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