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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi LuKeSkO, thanks for bringing this to our attention.

 

Could you try switching browsers to see if this helps?

 

Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

 

Let me know how it goes!

LuKeSkO's avatar
LuKeSkO
Explorer | Level 3
1 year ago

Hello there,

 

I already tried that. Multiple browsers, multiple computers, multiple days/months in a row. Nothing worked.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Thanks for the info, would it be possible to reach out to the email associated with your forum profile?

    • LuKeSkO's avatar
      LuKeSkO
      Explorer | Level 3
      1 year ago

      Of course, feel free to contact me.

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