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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
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AAAAZ's avatar
AAAAZ
Explorer | Level 3
1 year ago

Hi, LuKeSkO,

What type of Dropbox account you're trying to delete? personal, family, or business account. Make sure you get the right settings to delete your Dropbox account. Please backup your important files in Dropbox before deleting them, or your files might get lost.

Check out more settings about deleting Dropbox account and solutions you can't delete Dropbox account: [removed per the Community's Guidelines]

Good Luck!

LuKeSkO's avatar
LuKeSkO
Explorer | Level 3
1 year ago

Hi,

 

I'm only using a personal free account. Otherwise, I would contact support directly but since I do not have an active subscription, I can only do this.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey LuKeSkO - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally at this point? 

    • LuKeSkO's avatar
      LuKeSkO
      Explorer | Level 3
      1 year ago

      Hello Walter  . Sure, feel free to contact me directly by mail.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for the cooperation LuKeSkO - you've got :envelope: 

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