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bva974's avatar
bva974
Helpful | Level 5
2 years ago

Error 500 when trying to delete account

Hi,   I got Error 500 when trying to delete my account. I tried with firefox, edge, chrome. Same error every time. Can you help ?   Best regard,   B
Account Settings
Error Messages
security
Web
jhurtado's avatar
jhurtado
New member | Level 2
5 months ago

Dropbox Basic membership

Question or Issue
When I try to delete the account, I get an error 500 error on the last step.  I do not have any pending downgrade from a higher tier, and I have tried on several browsers over several days.  Screenshot below:

 

Help!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hey there jhurtado​ - thanks for flagging this with us.

    Since this persists across multiple web browsers, I've just gone ahead and sent you an email to have a further look internally, so please take a glance at your inbox and we'll take it from there.

    Thanks!

    • jhurtado's avatar
      jhurtado
      New member | Level 2
      4 months ago

      I had some initial contact from support via email, but have not received any additional communication since last Tuesday.  I'm still having the same issue.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 months ago

        Hey jhurtado​, thanks for the heads up! 

        I definitely see where you're coming from, and how important that is to you. 

        I deeply appreciate your patience while our team is working to resolve this. I've left an internal note for the agent working on your case.

        Hang tight, and they'll get back to you as soon as possible. Thank you so much! 

  • jhurtado's avatar
    jhurtado
    New member | Level 2
    4 months ago

    After some back and forth with support, they were finally able to remove my dropbox account for me by my request.  Thank you!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 months ago

      We're happy to hear it's sorted after all and thanks for keeping us in the loop too jhurtado 

      Enjoy the remainder of your week and take care! 

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